Privacy Policy

2. Lawful Collection and Use of Data

We collect your personal data in several ways such as through our website(s) (for example your panel portal), our mobile applications, and other activities such as social media, apps, online, face-to-face, or telephone studies or other research activities. We may add other ways and activities moving forward, but we will always operate in compliance with this policy.

We are required by law to explain the legal basis for processing your personal data. Under the PDPA, the collection, use, and disclosure of personal data is based on:

• your consent, whether express or deemed;
• where collection, use, or disclosure is necessary to fulfil a contract with you;
• where required to comply with a legal obligation;
• where processing is necessary for legitimate interests, provided such interests outweigh adverse effects;
• where processing is necessary for research purposes in accordance with PDPA requirements.

We will never misrepresent ourselves or what we are doing. If you receive an email that concerns you, purporting to be from us, please let us know as shown below in How to Contact Us.

Operating Our Website(s)

Purpose

Ensure that content from our site is presented effectively according to the device you are accessing it on. Analyse statistical data about users' browsing actions and patterns.

Data Collected / Processed

IP address, operating system information, browser type.

Source

We obtain this data from you directly.

Panel Registration and Management

Purpose

To administer your panel profile and communicate with you, including informing you about the panel, selecting you for future surveys, contacting you to participate in surveys and other research activities, issuing incentives, and assisting with panel support.

Data Collected / Processed

Name, email address, postal address, mobile device ID, demographics, and household-related information.

Source

We obtain this data from you directly.

Market Research

Purpose

To understand your views about certain products and services or to understand your behaviour in different situations.

Data Collected / Processed

Identifier, contact details, email address, voice, image, opinions.

Source

We obtain this data from you directly.

Scientific Research for Academics, Public Health Organisations or Research Council Institutes

Purpose

Including but not limited to clinical studies, health economics and outcomes research (HEOR), non-interventional studies (NIS), real-world research (RWR), observational studies, and epidemiological research.

Data Collected / Processed

Identifier, contact details, email address, health data (e.g. disease, diagnosis, treatment patterns, unmet needs).

Source

We obtain this data from you directly or combined with other secondary databases.

Scientific Research for Commercial Companies and Charitable Research Organisations

Purpose

Including but not limited to HEOR, NIS, RWR, observational studies, and epidemiological research.

Data Collected / Processed

Identifiers, contact details, email address, health-related data.

Source

We obtain this data from you directly or combined with other secondary databases.

Safety Monitoring (Pharmacovigilance / Adverse Events Reporting)

Purpose

To report adverse events during studies to competent authorities.

Data Collected / Processed

Identifier, contact details, email address, disease, treatment, product taken, and adverse events.

Source

We obtain this data from you directly or combined with other secondary databases.

Public Disclosure

Purpose

To comply with judicial, regulatory, or governmental subpoenas, warrants, orders, or similar legal requirements.

Data Collected / Processed

Identifier, name, contact details, email address, incentive received.

Source

We obtain this data from you directly or combined with other secondary databases.

Fraud Protection

Purpose

Protection of our business interests against fraudulent behaviour.

Data Collected / Processed

IP address, browser specifications, device specifications, postal addresses, email addresses, official identification numbers (where applicable).

Source

We obtain this data from you directly.

Survey Participation Uniqueness

Purpose

Prevention of multiple entries in surveys by the same individuals in line with our Terms and Conditions.

Data Collected / Processed

IP address, browser specifications, device specifications.

Source

We obtain this data from you directly.

Tracking of the Answers of Recurring Respondents (Special Research Design Projects)

Purpose

To analyse how opinions evolve over time for specific research projects. Persistent identifiers will be clearly disclosed at the beginning of each such survey.

Data Collected / Processed

Persistent project-specific unique identifiers.

Source

We obtain this data from you directly.

Data Matching and Enrichment

Purpose

To enrich data held about you by matching your personal data with trusted third-party data partners to improve panel profiling and survey relevance.

Data Collected / Processed

Persistent identifiers, contact details, email address, cookies, mobile device IDs, social login data.

Source

We obtain this data from you directly or combined with other secondary databases.

Advertising Targeting and Media Buying Research

Purpose

To understand the effectiveness of advertising and media campaigns and to deliver more relevant advertising research.

Data Collected / Processed

IP address, device information, cookies, browsing history, online behaviour.

Source

We obtain this data from you directly or combined with other secondary databases.

Mobile and Website Analytics

Purpose

To understand how visitors interact with our websites and mobile applications to improve their performance and design.

Data Collected / Processed

IP address, browser specifications, device specifications, browsing behaviour.

Source

We obtain this data directly from your interactions.

Customer Support

Purpose

To provide assistance and support to Panellists.

Data Collected / Processed

Name, contact details, email address, inquiry details.

Source

We obtain this data directly from you.

Data Retention

Purpose

To retain personal data as necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required by law.

Data Collected / Processed

All personal data collected and processed under this Policy.

Source

N/A

Data Deletion

Purpose

To delete personal data when it is no longer required for the purposes outlined in this Privacy Policy.

Data Collected / Processed

All personal data collected and processed under this Policy.

Source

N/A

Data Security

Purpose

To implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk.

Data Collected / Processed

All personal data collected and processed under this Policy.

Source

N/A

Third Parties (Clients and Suppliers)

Purpose

To share personal data with third-party vendors and processors for panel management and research-related activities.

Data Collected / Processed

Name, email address, postal address, phone number, cookie ID, panelist ID, IP address.

Source

Directly from you and your interactions with our panel services.

Confidentiality, Security, and Industry Requirements

Purpose

To protect personal data with appropriate technological and organisational measures.

Data Collected / Processed

All personal data described in this Privacy Policy.

Source

N/A

Industry Standards

We adhere to relevant market research standards and industry codes applicable in Singapore.

Cookie Disclosure

Cookies are small text files stored on your device to enable website functionality, analytics, and research measurement. You may manage cookie preferences through your account or browser settings.

Accuracy

We take reasonable steps to ensure that personal data is accurate, complete, and up to date. You are responsible for notifying us of any changes.

Children's Data

We do not knowingly collect personal data from children below the legal age in Singapore without appropriate parental or guardian consent.

Sensitive Data

We may collect special categories of personal data only where permitted by law and with appropriate safeguards. You always have the option to choose whether to provide such data.

Rights of Individuals

You have the right to:

• withdraw consent at any time;
• access your personal data;
• correct or update your personal data;
• request deletion of personal data, subject to legal exceptions;
• object to or restrict processing where applicable under the PDPA;
• be informed of data transfers and safeguards.

Data Storage and Retention

Personal data shall be retained only for such period as is appropriate for its intended and lawful use. DataXing Digital shall retain your personal data for as long as you are a member of the Panels. Upon withdrawal, data will be retained only as required by law or regulatory obligations and securely deleted thereafter.

Updates to Our Privacy Policy

This Privacy Policy is reviewed regularly and may be updated from time to time. The most current version will always be available on the SingaporePolls panel site. Continued participation constitutes acceptance of updates.

How to Contact Us

If you have any questions or concerns relating to your privacy or to DataXing Digital privacy practices, please contact us.

Name of our Data Protection Officer (DPO):
Varun Malhotra

OR contact DataXing Digital:

• By email: info@dataxing.com
• By post:
  World Trade Tower, Smartworks, UGF, Sector 16,
  Noida, Uttar Pradesh – 201301, India